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FAQ

ABOUT DRYEYEKIT

Q: Where are the products in the DRYEYEKIT sourced from?
A: All our products are sourced from Australian distributors.

 Q: Do any of the DRYEYEKIT products contain preservatives?
A: No. We've carefully selected preservative free products to minimise irritation and hypersensitivity caused by preservatives found in most eye drops

Q: Why do my eyes sting when I insert the drops? Is this normal?
A: The Manuka honey is a natural antiseptic which reduces the ph level in the eye. It is normal to feel a stinging sensation for a few minutes after the drops are added to your eye.

Q: My eyes go red and watery after I put in the Optimel honey eye drops. Is that normal?
A: Yes. Your eyes will water and some redness may initially be seen, especially in the first 1 - 2 minutes. However you should expect it to disappear after about 5 minutes.

Q: Can I use the Dry Eye Kit with contact lenses?
A: Yes. However, you do need to wait at least 30 minutes after you've used the Manuka honey eye drops (Optimel) before inserting your contact lenses.

The Hylo-forte can be applied with your contact lenses in.

Q: I'm allergic to honey and bee products, can I still use the DRYEYEKIT?
A: No. Manuka honey is produced by bees. Therefore, if you have allergies to honey or any bee products DO NOT USE the DRYEYEKIT.

Q: My DRYEYEKIT isn't working. Can I return it for a full refund?
A: Yes, we guarantee results with our system. We do recommend you use our product for at least a week first, however, if for any reason you are not happy with the product we'll provide a full refund within 30 days of purchase. 

Q: The DRYEYEKIT worked! I feel cured, do I have to continue using the kit?
A: Yes, conditions like blepharitis and meibomian gland dysfunction are chronic conditions which in a majority of cases never completely disappear. By using the DRYEYEKIT you are cleaning, lubricating and maintaining that healthy environment for your eyelids and cornea.

Q: Can I use the DRYEYEKIT with other medications?
A: Please check with your doctor or Eye Specialist to ensure it is safe to use the DRYEYEKIT with other medications.

Q: When will I get my DRYEYEKIT?
A: The delivery charges and timing is as follows:

  • Standard Shipping $8 - Please allow 3 - 5 business days for delivery to metropolitan areas of Australia. For rural and regional areas allow 5 - 10 business days.
  • Express Shipping $12 - Please allow 1-2 business days for delivery to metropolitan areas of Australia. For rural and regional areas allow 2 - 5 business days.
  • International Shipping $30 - Please note there may be long delays due to COVID19

Don't forget FREE STANDARD SHIPPING within Australia for orders over $99

Q: How do I know the DRYEYEKIT is safe?
A: These products have been clinically tested by the manufacturers to ensure they are safe to use in your eyes. If you have any concerns or experience any adverse reactions please consult your eye specialist.

ABOUT DRY EYES

Q: Why are my eyes dry?
A: The two main parts of a healthy tear film is the aqueous layer and the lipid layer.

Aqueous Layer

This is the watery part and makes up the bulk of the tear film. The aqueous layer is secreted from the lacrimal gland, located underneath the top eyelids, and with regular blinking spreads evenly over the eye surface. In the majority of dry eye cases the aqueous layer is adequate. However, the evaporation of this watery layer can be swift, causing the sensation of gritty, burning, uncomfortable eyes - even if your eyes feel watery.

This evaporation is due to an inadequate lipid layer.

Lipid Layer

The lipid layer is the oily part of your tear film. It is secreted from the meibomiam glands, located on your lid margins, and keeps the aqueous layer on your eyes longer. In the vast majority of cases, chronic dry eyes is due to meibomiam gland dysfunction and the resulting reduction in the lipid layer.

Q: What causes eyes to feel dry?
A: There are many reasons why the eyes natural balance is altered, such as:

  • Dry environments – working in air conditioned offices
  • Contact lens wear
  • Computer use
  • Low blink rate – if you have a tendency to blink infrequently
  • Age – as you age your eyes produce less tears resulting in dryer eyes
  • Menopause
  • Arthritis
  • Trauma to eyes
  • Medications
  • Allergies
  • Smog or high pollution environments
  • Dusty environments – working in an outdoor windy, dusty environment
  • Eye make-up
  • Smoking
  • Disease and infections such as blepharitis,

Q: What are the symptoms of Dry EYE syndrome?
A: The classic dry eye symptoms can include:

  • Sore eyes
  • Red, inflamed eyes
  • Feeling as if there is something in your eye
  • Stinging feeling
  • Burning feeling
  • Scratchy feeling
  • A dry sensation over the surface of the eye
  • Sticky eyelids
  • Need to rub the eyes
  • Excess tears
  • Feeling as if contact lenses are stuck to your eye